Job Description:
We are seeking a dynamic and customer-focused Customer Success Manager to join our team full-time. The ideal candidate will have at least 1-2 years of experience in customer success, account management, or a related role, with a passion for building strong client relationships and driving customer satisfaction.
Responsibilities:
- Serve as the primary point of contact for customers, ensuring their needs are met and expectations exceeded.
- Onboard new customers, providing them with training and guidance on our products and services.
- Build and maintain strong, long-lasting relationships with customers to foster loyalty and retention.
- Monitor customer satisfaction, gather feedback, and identify opportunities for improvement.
- Proactively address customer issues and concerns, resolving them in a timely and professional manner.
- Collaborate with internal teams, including sales, product, and support, to ensure a seamless customer experience.
- Identify upselling and cross-selling opportunities to drive additional value for customers.
- Develop and implement strategies to improve customer engagement and maximize product adoption.
- Regularly report on customer success metrics and key performance indicators (KPIs).
Requirements:
- At least 1-2 years of experience in customer success, account management, or a related field.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Ability to build rapport and maintain strong relationships with a diverse range of customers.
- Strong problem-solving skills and a proactive approach to addressing challenges.
- Experience with customer relationship management (CRM) tools like Salesforce, HubSpot, or similar is a plus.
- Analytical skills to monitor and interpret customer success metrics and KPIs.
- Ability to work collaboratively with cross-functional teams to achieve common goals.
- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
Benefits:
- Market-competitive salary
- Health insurance
- Paid leaves
- Professional development opportunities
- Hostel allowance
- Travel allowance
- International trips
- Monthly medical expense coverage
- Monthly dinners
- Company-provided bikes
- Paid time off
- Eid bonuses
Timings:
11:00 AM – 08:00 PM (5 days a week)